Robert Hayes Robert is a freelance editor and writer living in Colorado. Read more September 21, 2022

The South Korean electronics giant, known as Samsung, makes many high-end electronic products, from smartphones to smart TVs. Televisions are one of the most important product lines for Samsung.

Although Samsung electronics have a reputation for high-quality, reliable TVs, they are subject to failure and problems. One of the most common issues reported with Samsung TVs is troubles with the audio.

Often, the cause of such an error is simply glitches or bad connections, but it could also result from a hardware failure. In this article, you’ll learn how to troubleshoot audio problems on your Samsung TV so you can get back to enjoying your favorite streams! Let’s get started!

The first things to try are, of course, the simplest ones. If you have a picture on your TV but no sound, the problem might be as simple as having the “Mute” function activated by the remote. Grab your remote and unmute the TV by pressing the “Mute” button again.

Next, check the input setting on your Samsung TV by hitting “Source” on the remote and cycling through the available inputs. If your Samsung TV’s source gets set to a component you don’t have, there won’t be any audio coming through the speakers.

Do you ever use a headset on your TV? Gamers, in particular, might be using a wired set of headphones plugged into an audio-out jack. If the headphones get plugged in, any audio gets routed to that equipment, and you might not hear the sound playing through the speakers. If you never use a headset on your TV, check the headset port for debris. Your TV may pick up something in the port which won’t allow the audio to route correctly. If you have kids, this scenario is a common one.

If you still don’t have sound, check all your physical connections between the TV and any hardware associated with it. This list includes gaming consoles, satellite receivers, Blu-Ray players, and cable TV boxes. Ensure all the connectors are plugged in securely to the correct ports.

Finally, check to see what output channel got selected for sound. If external speakers connect to your TV, ensure your audio output goes to them. Conversely, if you’re not using external speakers, ensure the TV’s internal speakers are not disabled. You’ll find that information in the audio section of your TV’s on-screen menu.

If none of the above suggestions improve the audio problem on your Samsung TV, you’ll need to move on to more advanced techniques.

The first thing to try is a standard, old-fashioned power cycle. Turn off your Samsung TV and unplug it from the wall. Give it a minute so any lingering charge in the capacitors or memory can fade. Then, plug the TV back in and turn it back on. As with many other kinds of hardware, turning the TV off and back on often resolves temporary or transient problems that are otherwise hard to diagnose.

Ensure your TV has the correct language set in the information setup. Press “Menu” on the remote and find the section that deals with setup. Look for the language/location option, and ensure it gets set to “USA.”

The last stage of advanced troubleshooting is to run the built-in sound diagnostic test found in the Samsung TV’s support menu. Depending on the make and model of your Samsung TV, this test may reside in different places within the menu structure. Press “Menu” on the remote, then select the “Support” option. Choose “Self Diagnosis” from the options, and then select “Sound Test.” The TV will play a melody out of the built-in speakers. If you hear the sound, the audio problem (whatever it may be) isn’t in the TV’s components unless the problem resides in the inputs. If you don’t hear the melody, there is most likely a problem with the sound circuitry in the TV, or the built-in speakers are damaged.

Several other possibilities affect the sound on a Samsung Smart TV that standard and advanced troubleshooting don’t catch. Other things to troubleshoot or try include the following:

If you’ve tried all the troubleshooting steps in this article and nothing works to solve your Samsung TV audio problem, or perhaps you don’t have the option to add a soundbar, it’s probably time to take the following steps.

If your tests indicate the problem is with the TV, you must decide whether to repair the TV or purchase a new one. With TV prices steadily falling to surprisingly low levels, it is hard to justify repairing any TV sets that aren’t brand-new. At the highest end, a replacement is usually cheaper than repairs. However, depending on how old your Samsung TV set is, you may still be under warranty and can get a new TV without any charge.

Contacting Samsung Support can be a hassle, but it may be your only resort to save your television.

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